Privacy policy

Diffusion Solutions Intégrées inc. (hereinafter Progression) helps hundreds of small and medium-sized businesses optimize their business processes every day. 


To achieve this goal, we sometimes need to collect personal information. 


What is personal information?


Any information about a physical person that enables that person to be identified, directly or indirectly. 

For example: last name, first name, street address, telephone number, e-mail address, credit card number.


This information is valuable and protected by law. Progression takes all necessary measures to ensure the protection of these informations. 


We would like to inform you, in a transparent manner, about how we handle them in the course of our operations.




What is the scope of this policy? 


This policy informs you about how Progression collects, uses, shares and protects your personal information when you use our services or website. It also explains the measures we are committed to taking to ensure the protection of this information.


Our operations are designed to comply with the standards established by the laws applicable in Quebec, including the Personal Information Protection and Electronic Documents Act (Canada) and the Act respecting the protection of personal information in the private sector (Quebec). 


Our business processes are not aimed at minors. We do not process personal information from minors.




How can you contact us?


If you have any questions about our handling of your personal information, please contact us.


Progression Privacy Officer 

1640 6th Street

Office 333

Trois-Rivières (Québec)

G8Y 5B8



What are our privacy commitments? 


Progression is committed to : 

  • Use the personal information entrusted to us in a lawful and transparent manner ;
  • Collect personal information for specific, explicit and legitimate purposes;
  • Collect personal information only to the extent necessary for the purposes identified;
  • Keep personal information accurate and up to date for no longer than is necessary for the identified purposes and in accordance with regulations;
  • Ensure appropriate security of personal information through appropriate contractual, technical and organizational measures;
  • Demonstrate the measures taken to protect personal information.



Why do we collect personal information? 


  • Recruiting staff
  • Providing and managing our services
  • Developing our customer relations 
  • Delivering products 
  • Improve our products and services
  • Improve our website


What personal information may we collect?


The type of personal information we collect depends on the type of interaction you have with us. The following are the categories of personal information we may collect in the course of our operations and the provision of our services.


  • Authentication
    Information used to authenticate an individual with something they know.

  • Preferences
    Information about a person’s preferences or interests

  • Identification
      Information that uniquely or semi-uniquely identifies a specific individual.

  • Behavioral
    Information that describes a person’s behavior or activity, whether online or offline.

  • Computer
    Information about a device (e.g. IP address)

  • Contact
    Information providing a mechanism for contacting a person (e.g. e-mail address, telephone number).

  • Location
    Information providing a person’s location

  • Accounts
    Information that identifies an individual’s account

  • Transactions
    Information on a person’s purchases or expenses 

  • Credits
    Information about a person’s money reputation

  • Professional
    Information on training or professional career

  • Criminal
    Information on a person’s criminal activity (e.g. during recruitment)

  • Communication
    Information communicated by or to a natural person




Is your data shared?


We may share your personal data with the following third parties:

  • Third-party service providers related to the purposes for which you have consented, possibly outside Quebec.
  • Governmental or judicial authorities when required by law.
  • In the event of a merger, acquisition or sale of assets, your personal data may be transferred to a third party.

Progression implements contractual and organizational measures to protect the processing of personal information when sharing data.




How do we protect your personal information? 


Progression takes information security seriously and invests time and resources in continuous improvement. This policy outlines our commitment to protecting the information we collect.


There’s no such thing as zero risk when it comes to security incidents. However, Progression implements several measures to protect your personal information against loss, unauthorized access, disclosure or modification.


What’s more, our information protection efforts are ongoing and monitored, as our information security management system is ISO/IEC 27001 certified. Among other things, this certification requires internal and external audits, as well as annual penetration tests. For more information about this certification, see this blog post


All Progression employees receive ongoing training in information security. This training covers the protection of personal information.


In the event of a security incident, Progression follows its security incident management procedure, which is reviewed annually. All security incidents, whether involving personal information or not, are documented internally.




What are the data retention and deletion rules?


We retain your personal information only as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, tax or accounting obligations. 


Information that is no longer required, but which allows us to improve our products and services, may be anonymized. This information will no longer be used to identify you.




What are your choices regarding cookies?


Like other websites and applications, we may use standard technologies, such as cookies and tokens, to enable our site to remember your preferences. We may also use logs to collect information about the use of our services. When a visitor uses our services or website, we may collect certain technical information, such as the type of device, IP address, browser and operating system used by the device. 


By continuing to use our site, you agree that we may use cookies and similar technologies to send you targeted advertising, for social networking, for data analysis and to better understand your use of our website.


You can always change your consent. To manage your cookies consent, click on Consent choice at the bottom of this page.



What are your rights?


The Act respecting access to documents held by public bodies and the protection of personal information gives you the following rights:


  • Withdraw your consent
  • Access your personal information
  • Rectify your personal information
  • Contacting the Commission d’accès à l’information du Québec
  • Be informed about the purposes and means of collecting your personal information, about third parties in the event of disclosure and about the possibility of disclosure outside Quebec. 

If you have any concerns or requests regarding this policy, please address them to


Last update : October 18, 2023